Shipping & Returns
Shipping on all domestic UK orders over £35 is free and will be shipped using Royal Mail. We aim to process and despatch all UK orders within 5 business days of receipt (this does not include weekends and public holidays). Royal Mail will deliver your goods within 2-3 business days of despatch. Please note our offices are open Monday-Friday and Royal Mail only collect & deliver on those days.
European mainland & international parcels are also sent via Royal Mail depending on the size, location and value of the goods. Shipping is charged at a flat rate and will be updated at checkout once you have updated your country in the cart pages. Orders over a certain size or weight may be party to extra fees.
Postage Prices are as follows:
Free UK shipping.
£6 European Union / Free over £50.
£15 USA/Canada / Free over £100.
£20 rest of the World / Free over £150.
Exchanges or refunds are available on any goods returned to us in as new condition within 21 days of receipt. Items sent back after 21 days will not be eligible for a refund or exchange and there will be a charge for returning the goods to sender.
For us to process your return/exchange effectively please fill out the order form enclosed in your parcel including your order number, full name and the products to be exchanged/returned. If for any reason you don’t have your returns form please contact us via email quoting your order number and we will be able to resend it.
Returned items that have been subject to free shipping and are being returned for a monetary refund not exchanged goods or a credit note will have our standard delivery cost deducted from the amount refunded.
We aim to process all returns within 31 business days of receipt. Please send all returns via tracked mail as we cannot be held responsible for any lost items. All costs incurred from a returned item are the responsibility of the returnee.